Identity
- Industry
- Transportation / Railway Ticketing
- Last Checked
- 2026-03-07
- Last Modified
- 2021-03-23
- Clause Found
- No
- AI Confidence
- 97%
Opt-Out Rights
- Opt-Out Available
- No
Waivers & Delegation
- Class Action Waiver
- No
- Delegation Clause
- No
- IP Exclusion
- No
Venue & Governing Law
- Governing Law
- People's Republic of China
- Venue Restriction
- Courts with jurisdiction over defendant's domicile (被告住所地有管辖权的人民法院); alternatively, Chinese regulatory authorities (public security, internet/telecom/market regulators)
Provider & Rules
Fees
Procedure
- Small Claims Exception
- No
- Informal Resolution Required
- Yes
- Informal Resolution Period
- 15 working days for customer service response
- Notice Requirements
- Contact via phone (12306) or email (kyfw@12306.cn); complaints to customer service before escalating to regulators or courts
- Severability Clause
- No
Raw Clause Excerpt