Terms of Service

1. About Open Arbitration

Open Arbitration (openarbitration.org) is a project of Make Sure It Happens Inc. (“MSIH”), a non-profit organization incorporated under the laws of the United States. Our mission is to increase transparency in consumer arbitration and to support advocates, attorneys, researchers, and the public in understanding and navigating the mandatory arbitration system.

2. Acceptance of Terms

By accessing or using this website, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

3. Use of the Site

This website and its content are provided for informational, educational, and advocacy purposes. You may use the site to:

• Access and review information about consumer arbitration practices
• Read, cite, quote, excerpt, or reproduce model legislation and other public documents
• Submit information to the clause database or public registry
• Contact MSIH or Open Arbitration for co-sponsorship, collaboration, or feedback

You agree not to:

• Use the site for any unlawful purpose or in violation of applicable law
• Attempt to gain unauthorized access to any portion of the site or its infrastructure
• Submit false, misleading, or fraudulent information to any database or form
• Interfere with or disrupt the integrity or performance of the site
• Use automated tools to scrape or harvest data in a manner that burdens site performance

4. Public Documents and Content License

Model legislation, bill summaries, and other advocacy documents published on this site are offered for unrestricted public use. No permission is needed to cite, quote, excerpt, or reproduce any portion of these documents. We encourage their wide distribution.

Other site content — including design, software code, and original analysis — is copyright © Make Sure It Happens Inc. and is licensed under the Creative Commons Attribution 4.0 International License , unless otherwise noted.

5. User-Submitted Content

If you submit information to any database, form, or registry on this site, you represent that you have the right to provide that information and that doing so does not violate any applicable law or agreement, including any non-disclosure agreement. By submitting information, you grant MSIH a non-exclusive, royalty-free license to use, display, and distribute that information in connection with our public-interest mission.

MSIH reserves the right to remove any submitted content that is inaccurate, unlawful, or inconsistent with the site’s mission.

6. No Legal Advice

Nothing on this website constitutes legal advice. The information provided is for general educational and informational purposes only. If you need legal advice about your specific situation, you should consult a licensed attorney.

7. Third-Party Links

This site may contain links to external websites. These links are provided for convenience only. MSIH has no control over the content of those sites and accepts no responsibility for them or for any loss or damage arising from your use of them.

8. Disclaimer of Warranties

This site is provided “as is” without any representations or warranties, express or implied. MSIH makes no representations or warranties in relation to this website or the information and materials provided on this website.

9. Limitation of Liability

To the maximum extent permitted by applicable law, MSIH will not be liable to you for any loss or damage, whether direct, indirect, incidental, consequential, or punitive, arising out of or in connection with your use of this site.

10. Changes to These Terms

MSIH may revise these Terms of Service at any time. Revised terms will be posted on this page with an updated effective date. Continued use of the site after changes are posted constitutes your acceptance of the revised terms.

11. Governing Law

These terms are governed by and construed in accordance with the laws of the United States and the state of incorporation of Make Sure It Happens Inc., without regard to conflict of law principles.

12. Contact

Questions about these Terms of Service may be directed to ithappens@msih.org or by mail to Make Sure It Happens Inc., www.msih.org.